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IT Voice Support (Global) - PT Kamoro Maxima Integra

IT/Computer

Full time

Indonesia

Job Description

As Voice Global Support, you will be responsible to:

  1. Provide 24x7x365 support (Weekend and holiday On Call)
  2. Work as part of voice global team including system maintenance, upgrade, or new initiative which be lead from global team
  3. Provide initial troubleshooting for issues before escalation to next level support
  4. Verify with user to make sure request or issue completed and meet requirement
  5. Work with other IS team (security, network, etc) and vendor to open case and escalate as part of troubleshooting
  6. Provide weekly report on tickets and issues by end of the week
  7. Monitoring system healthy, take action and/or report to mitigate the issue
  8. Support agents in Indonesia to have US number on softphone, to allow communication with vendor when issues occurred in the phone system

Requirements:

  1. Minimum a Bachelor Degree in relevant major
  2. Experience with ITSM tool like ServiceNow is advantage
  3. Have good knowledge and minimum 2 years’ experience with Cisco voice system (CUCM, SME, CUC, UCCX, expressway, Webex, etc.)
  4. Good knowledge of VoIP system in general
  5. Good knowledge of SIP Protocol
  6. Understand concept of Cisco CUBE and SBC. Experience in Audiocodes SBC is advantage
  7. Good understanding of IP network technology (TCP/IP, DHCP, DNS, 802.1x, QoS, etc.)
  8. Must be proficient in English communication
Additional Information

Career Level

Staff (non-management & non-supervisor)

Qualification

Bachelor's Degree

Years of Experience

2 years

Job Type

Full-Time

Job Specializations

Computer/Information Technology, IT-Network/Sys/DB Admin

Company Overview

Founded in September 2003, Kamoro Maxima Integra is an IT consulting company based in Jakarta, Indonesia. Our objective is to be the provider of choice of integrated custom application development using latest technology available in the market.

Kamoro Maxima Integra has completed many projects which enable an integrated enterprise by providing the capability to merge and extend the diverse information assets of large enterprises. This integration leads to enhanced operational, marketing, and customer service efficiencies.

Additional Company Information

Company Size

51 - 200 Employees

Average Processing Time

1 day

Industry

Computer / Information Technology (Software)

Benefits & Others

Dental, Miscellaneous allowance, Medical, Loans, Vision, Regular hours, Mondays - Fridays, Business (e.g. Shirts), Working from home (during Covid-19)



Address: Podomoro City Garden Shopping Arcade Blok B/8 DH, Jl. Letjen S. Parman No.9, RT.9/RW.5, Tj. Duren Sel., Kec. Grogol petamburan, Kota Jakarta Barat, Daerah Khusus Ibukota Jakarta 11440


Website: https://www.kamoro.com/


Phone number: +62 21 56968510

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